Frequently asked questions

• Q: How can I keep my Luxri Home Fragrances looking their best?

  A: Candles will discolors or fade when they are exposed to intense light for extended periods. If possible, don't display candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 80 degrees Fahrenheit - but as most LHF.ie customers are in North Carolina there's little chance of that!

• Why do the wicks get mushroom shaped sometimes?

  A: When a candle is consuming more wax than the flame can burn completely, carbon deposits may develop. This is most likely to occur when the wick is too long and needs to be trimmed. Blow out the flame, trim the wick (removing the carbon deposit) and re-light. Do not allow wick trimmings or other combustible materials to remain in the candle.

• Why is there a lot of smoke coming from the Candle?

  A: Heavy smoke coming from a candle is caused by either the wick being too long or the candle is in a draught. Simply blow the candle out and if the wick is more than 1/2 cm high, trim it and ensure when re-lit it is not near a draught, If the glass has been blackend, simply wipe with a damp cloth before re-lighting.

• How do you remove candle wax from fabric?

  A: If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax. Citrus based or oil based cleaners are most effective in removing stains.

• I want to use the empty jar for storage - how do I remove the metal wick base?

  A: The metal wick base has been glued in the center of the jar to prevent the wick from moving too close to the edge of the glass jar. To remove it, first be sure the jar is empty of wax. (Placing the jar in a freezer will help you remove left-over wax.) Then, simply pour enough rubbing alcohol (Isopropyl Alcohol and available in many chemists) into the jar to cover the base, and allow it to sit for a couple of days. The rubbing alcohol should soften the glue and release the base. - As for uses for the jars, the list is infinite, it even works as an amplifier for IPods!

•  Why is there always wax left at the bottom of the jar?

  A: The glass may get quite hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. This safety mechanism helps prevent possible damage to the surface on which the jar is burning. However, you should also remember that candles should always be burned on heat resistant surfaces; i.e., trivets, plates or other appropriate holders. And also please NEVER leave a lighted candle unattended.

•  What's your phone number?

  A: Our number here in North Carolina is (855) 937-2278. You can call from 10am to 5.30pm Monday to Friday, 10am to 5.30pm Saturday & closed on Sundays.

•  How do I know the status of my Order?

  A: We'll email you as soon as it's physically dispatched. This will usually (but not always) be about 24 hours after you've placed your order.

•  What Payment Methods are accepted?

  A: We accept Visa Debit & Credit, MasterCard Debit and Credit, PayPal and Apple Pay, Google Pay, Amex & Gift Cards 

•  Are prices in your store the same as those on the website?

  A: Yes, the prices in our store here are mostly identical to those on the website. There may be small differences from time to time.

•  How much is shipping?

  A: we offer depending on your state tax

• How long does it take to arrive?

  A: Once you receive an email to say the order has dispatched, it will be scheduled to be delivered in 3-5 business days. 

• What happens if the products are broken when I receive them?

  A: If the products were broken in-transit then please contact us info@luxrihomefragrances.com and we'll sort it out for you.

• I ordered the wrong thing by mistake, can I return it?

  A: It depends on the product; anything that was customized for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself).  Simply securely wrap the items, include your delivery note and mail it back USPS

•  I've changed my mind, can I return it?

  A: Of Course you can. Products are returnable within 3 days. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself).